Returns & Exchanges
At KURU, we want you to experience ultimate comfort, which is why we offer a 45-day trial period on all our footwear. If your shoes aren't the perfect fit for your pain relief journey, we provide free shipping on all domestic returns and exchanges.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Item and Reason
Choose the items you wish to return or exchange and provide a brief reason to help us improve your future experience.
Print Your Label
Generate and print your prepaid return shipping label, then securely pack your shoes in their original packaging.
Ship and Track
Drop your package off at any authorized carrier location and use the provided tracking number to monitor your refund or exchange status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing