Frequently Asked Questions
Everything you need to know about the world's most supportive footwear.
How do I find the right size for my KURU shoes?
Most KURU shoes run true to size. We recommend ordering your standard athletic shoe size. If you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 45-day return and exchange policy. Items must be in new, unworn condition with original packaging to qualify for a full refund or a free exchange.
How long does shipping take?
Standard shipping typically takes 3–6 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do KURU shoes require a break-in period?
Yes, because of our built-in KURUSOLE technology, we recommend wearing your shoes for 2–3 hours a day for the first week to allow the foam to mold to your unique foot shape.
How should I clean and maintain my footwear?
We recommend hand-washing your shoes with a soft cloth and mild detergent. Avoid machine washing or drying, as high heat can damage the specialized materials and tech components.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Klarna or Afterpay to make your purchase more convenient.